Privacy Policy

We handle your information with the same care we bring to every formulation — thoughtfully, and with intention.

Effective Date: January 01, 2026 | Last Updated: March 03, 2026

At Laviejo, privacy is not an afterthought — it is a quiet commitment woven into everything we do. This policy explains, in plain language, how we collect, use, and protect your personal information when you visit our website or purchase from us.

Who We Are

Laviejo is an authentic Japanese skincare brand with ingredients and formulations sourced directly from Ishikawa, Japan, under Towako Medical Cosmetics. Our products are available in the Philippines and ship internationally.

When this policy refers to “Laviejo,” “we,” “us,” or “our,” it means the team behind laviejo.ph — the entity responsible for processing your personal data in connection with our website and services.

Information We Collect

We collect only what is necessary to serve you well. This may include:

Account & Order Information — your name, email address, shipping address, phone number, and order history when you create an account or place an order.
Payment Information — billing details processed securely through our payment partners. We do not store full card numbers on our servers.
Communication Data — messages, inquiries, or feedback you share with us via email, contact forms, or social channels.
Usage Data — pages visited, time spent, referring URLs, device type, and browser, collected automatically through cookies and analytics tools.
Marketing Preferences — your consent status and subscription preferences for our newsletters and promotions.

How We Use Your Information

Your information is used to:

Process and fulfil your orders, and keep you updated on delivery status.
Respond to your questions, requests, and feedback in a timely and personal way.
Send you relevant updates, product launches, and curated content — only with your consent.
Improve our website experience and understand how our customers discover and engage with Laviejo.
Comply with legal obligations, prevent fraud, and maintain the security of our platform.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Cookies & Tracking Technologies

We use cookies and similar technologies to keep our website functional and to understand how visitors interact with our content. These fall into three general categories:

Essential Cookies — required for the website to function properly, such as maintaining your shopping cart and session.
Analytics Cookies — help us understand website traffic and user behaviour so we can continuously improve your experience.
Marketing Cookies — used to deliver content and advertisements that are relevant to your interests.

You may manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We share your personal data only where necessary and with trusted partners who support our services:

Logistics & Fulfilment Partners — to arrange delivery of your orders within the Philippines and internationally.
Payment Processors — to handle transactions securely in compliance with PCI-DSS standards.
Technology Providers — our website platform (WordPress), email service providers, and analytics tools, each bound by data processing agreements.
Legal Authorities — when required by law, court order, or regulatory obligation.

All third-party service providers are contractually required to handle your data in accordance with applicable privacy laws and our instructions.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy — or as required by applicable law. Order and transaction records may be retained for up to seven (7) years for accounting and legal compliance. Marketing preferences are retained until you withdraw your consent.

When data is no longer needed, we delete or anonymise it responsibly.

Your Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable international privacy regulations, you have the right to:

Access — request a copy of the personal data we hold about you.
Correction — ask us to update or correct inaccurate or incomplete information.
Erasure — request deletion of your personal data, subject to legal retention requirements.
Withdraw Consent — opt out of marketing communications at any time, without affecting any prior processing.
Data Portability — receive your data in a structured, commonly used, and machine-readable format.
Object — object to certain types of processing, including direct marketing.
Complain — file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.

To exercise any of these rights, please reach out to us directly. We aim to respond to all privacy-related requests within 15 business days.

Data Security

We implement appropriate technical and organisational safeguards to protect your personal information against unauthorised access, loss, or disclosure. Our website uses SSL encryption, and we regularly review our security practices to keep them current.

While we take every reasonable precaution, no online system is entirely without risk. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised use of your account.

Children’s Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will take prompt steps to remove it.

International Data Transfers

As an authentic Japanese skincare brand serving customers globally, some of your data may be processed or stored in countries outside the Philippines — including Japan, where our formulations originate. In all such cases, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

For significant changes, we will make a reasonable effort to notify you — by email or by a notice on our website — before they take effect.

Contact Us

Privacy matters to us, and so does your peace of mind. If you have any questions about this policy, or would like to exercise your rights, please get in touch — we are always happy to help.

Reach out to us at care@laviejo.ph

📱+63 917 574 4400